Question 1

What is IPTV Gold?

Accepted Answer

IPTV Gold is a subscription that streams live TV channels, movies and series over your internet connection. You watch it in a player app on your Smart TV, Fire TV Stick, phone, tablet, computer or MAG box.

Question 2

How quickly can I start watching?

Accepted Answer

Send us your order on WhatsApp. Once payment is arranged we activate your plan and send your login details in the chat, usually within an hour. Most device setups take about ten minutes with our guides.

Question 3

Can I try before I buy?

Accepted Answer

Yes. Request a free trial from the Free trial page with your device type. We check availability and email you the next steps, usually within a few hours.

Question 4

Which devices are supported?

Accepted Answer

Samsung and LG Smart TVs, Android TV and Google TV, Amazon Fire TV Stick, Android phones and tablets, iPhone and iPad, Windows and Mac computers, and Infomir MAG boxes. Each has a step-by-step setup guide.

Question 5

What internet speed do I need?

Accepted Answer

We suggest at least 10 Mbps for HD and 25 Mbps for 4K for each screen watching at the same time. A wired Ethernet connection or 5 GHz Wi-Fi gives the most stable picture for live sport.

Question 6

Do I need a VPN?

Accepted Answer

No. IPTV Gold works on a normal home internet connection. If you already use a VPN and see buffering, try turning it off to compare.

Question 7

Is the TV guide included?

Accepted Answer

Yes. Every plan includes an electronic programme guide (EPG). Players that support the Xtream Codes login load it automatically.

Question 8

How does billing work?

Accepted Answer

You pay once per plan period: 1, 3, 6 or 12 months. Order on WhatsApp and we agree the payment method with you directly. Nothing renews without your say-so.

Question 9

How do I cancel?

Accepted Answer

There is nothing to cancel: plans don't renew automatically. When your period ends, message us on WhatsApp if you'd like to continue.

Question 10

Do you offer refunds?

Accepted Answer

If the service doesn't work on your device and our team can't fix it, you can request a refund within 7 days of your first payment. The Refund Policy has the full details.

Question 11

How do I keep my account secure?

Accepted Answer

Keep your login details private and only use them on your own devices. We will never ask you to share them with anyone else.

Question 12

Can I share my login?

Accepted Answer

Each plan is for one connection at a time and is for your household only. Sharing your login can interrupt your own viewing and may lead to suspension.

Frequently asked questions

Getting started

Devices & setup

Billing & plans

Account & security