Refund Policy

We want you to be happy with IPTV Gold. This policy explains when you can get your money back. It does not limit any rights you have under consumer law.

1. 7-day service guarantee

If the Service does not work on your device and our support team cannot fix the problem, you can ask for a full refund within 7 days of your first payment. To help us, please contact support first and describe the issue (device model, player app and what you see). Most problems are solved in minutes.

2. Forgotten renewals

If you forgot to turn off renewal, contact us within 48 hours of the renewal payment. If the Service has not been used since the renewal, we will cancel the subscription and refund that payment in full.

3. When refunds are not available

• after 7 days from the first payment, or after 48 hours from a renewal, except where the law requires otherwise;
• where the Service worked but specific channels, events or titles were unavailable (the line-up varies by region and over time);
• where access was suspended because the Terms of Service were breached (for example sharing or reselling your login);
• for fees charged by third-party player applications, which are paid to their developers.

4. How to ask for a refund

Email support@iptvgold.example or message us on WhatsApp (+212 617-767050) from the email address on your account with your invoice number. We answer within 2 business days.

5. How refunds are paid

Approved refunds go back to the original payment method through Stripe. Your bank normally shows the refund within 5 to 10 business days. Your plan ends when the refund is issued.

6. Chargebacks

Please contact us before opening a dispute with your bank: we can usually help faster. Accounts with an open chargeback are suspended until it is resolved.